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iYogi, Inc. BBB Business Review
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Company Profile

iYogi is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, iYogi delivers support services to millions of customers globally and its services are available on a 24/7 basis, 365 days a year. iYogi recently launched on-ground support services as well, which are currently available across continental USA. With a growing global footprint, iYogi services are available in the United States, the United Kingdom, Canada, Australia, UAE the GCC, India and Singapore.

High Levels of Customer Satisfaction

iYogi offers incident based services for tech support and long-term unlimited subscription plans from one to three years. Customers can choose from various channels to contact iYogi including web-based support, real-time phone, chat, and e-mail or on-ground technicians. It offers a comprehensive suite of service offerings, including diagnosis and repair, installation and maintenance services for multiple devices, software applications and other products, including PCs, digital cameras, MP3 players, printers, etc. iYogi also provides support for a range of Apple devices. The customer satisfaction scores of iYogi are amongst the highest in the technical support industry.

One-stop-shop

The wide range of service offerings by iYogi is brand-agnostic, which makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on iYogi to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase.

Unmatched Platform-as-a-Service

iYogi’s proprietary technology platform, called Digital Service Cloud gets smarter with every customer interaction. It documents every problem, solution, and relevant hardware and software specs while capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of iYogi Tech Experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.