Pro

As a part of iYogi support, businesses get comprehensive support for setup and installation of registered devices, software installation and customization, peripheral installation with updated drivers, etc. Some of the features included as a part of the Setup & Install Support cover, include:

• Access to Expert Technical Support, available via phone, email, remote access.
• Comprehensive Setup / Install Support for:
  • New PC (First Time Use)
  • Software Application
  • Peripheral Devices (Printer, Scanner, MP3 player, Digicam, etc.)
  • Home Network Connectivity
• Configuring email client (Outlook / Outlook Express)
• Optimizing system’s Power Options for optimal use
• Personalizing Windows as per user preferences, including setup of:
  • Wallpaper
  • Screensaver
  • Themes
  • Desktop Icons
• Setup Windows Updates, Restore Service, and Security options as feasible.

A large percentage of any user’s needs revolves around fixing reactive issues, and even before that, identifying the root cause of the problem so as to avoid its occurrence in future. iYogi offers a comprehensive coverage for any Diagnostic & Repair related issues with this support plan, that includes:

• Round the year, unlimited access for anytime expert support.
• Instant Connectivity to Tech Support via phone, email or remote access (with the click of a button).
• Fixing errors or issues related to working of your PC, MAC or iPad and most software applications on them.
• Fixing issues related to browsing, internet connectivity or email.
• Fixing issues related to devices connected to your PC (printers/Scanners, Multifunction Devices/ MP3 Players /Digicam etc.)
• Fixing problems with Setup & Install for software and peripherals.
• Fixing virus, Spyware, adware infections or unwanted & pop-ups.
• Fixing issues related to iDevices (iPhone, iPod or iPad).
• Fixing slow system performance & Windows start-up issues.
• Fixing blue screen errors or Blank Desktop issues.
• Fixing problems or errors with MS Office applications, Multimedia players, burning discs etc.
• Fixing any home network related problems e.g. file and printer sharing, accessing network printer etc.
• Customizing the look and feel on user’s profile by setting up wallpaper, screensaver or themes.
• Setting up Network security on the system as well as the router.
• Updating system hardware / device drivers for better functioning.
• Scheduled maintenance tasks for future recurrence to maintain the system’s health at its best.
• Support for over 300 software and more than 20 hardware device categories.
• A free copy of iYogi Support Dock (comprehensive desktop suite)with:
  • Instant Connectivity Options (LiveHelp and Push to Talk)
  • Tune Up Tool
  • Power Saving Tools
  • Home Network Assistant
  • Maintenance Toolkit