Infinite Computer Solutions (India) Limited (BSE: 533154, NSE: INFINITE), a global provider of IT Services, Infrastructure Management Services (IMS) and Intellectual Property (IP) Leveraged Solutions (hereinafter referred to as ‘Infinite’) along with iYogi, Inc. (“iYogi”), the world’s-fastest growing provider of comprehensive remote technical support, today jointly announced an agreement for iYogi to expand its on-demand global tech support with a service delivery centre in Bengaluru. iYogi has recently expanded its service delivery centres across major cities in India, and through Infinite‘s Service Desk operations now starting in Bengaluru.
The three-year agreement, effective, the 19th of April 2010 with Infinite’s Infrastructure Services Group will provide technical support services on iYogi’s unique global delivery platform, Digital Service Cloud . Infinite will leverage Digital Service Cloud, in order to seamlessly extend support to iYogi’s customers across the US, Canada, United Kingdom, Australia and other geographies in the future. This business is expected to scale between 500 to a 1000 employees for Infinite’s Infrastructure Group.
Commenting on the engagement, Uday Challu, CEO, iYogi Inc. said “As we double our tech experts this year, from 3000, we have identified five cities across India for service delivery. Bengaluru has emerged as a preferred global destination for recruiting the best tech talent. We are delighted to partner with Infinite and to leverage their advanced facilities and capabilities for rapid expansion. An engagement with Infinite meets our immediate growth imperative to scale our tech experts and a long-term objective to establish a best-in-class service delivery centre in Bengaluru.”
Mr Upinder Zutshi, Managing Director, Infinite, said, “We are excited to work with iYogi in enhancing their global footprint for tech support services. With our state-of-art infrastructure and capabilities we are uniquely positioned to offer a quick start, and rapid deployment for iYogi to meet the growing market opportunity for remote tech support. As we build our Remote Infrastructure Management (RIM) capabilities, iYogi’s unique model, as the first global tech support brand for consumers and small businesses from India, will help bolster our competencies and global delivery of these services”.
Infinite has previously had a successful track record of working with large enterprises as a services provider for Remote Infrastructure Management. This Alliance positions it to deliver support to the consumers through a partnership model with iYogi’s, which is experiencing rapid growth and success through a unique direct-to-consumer model that addresses the huge demand for superior technical support services. Since its inception three years ago, iYogi has driven 300 percent annual growth in revenues and subscribers.
Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management Services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the Telecom, Media, Technology, Manufacturing, Power and Healthcare industries. Infinite has established its presence in most of the large telecom, and IT services markets of the world, with offices at multiple locations in the U.S, the U.K, India, Singapore, Malaysia, and
China. The company has also been growing its delivery centers in India – Bengaluru, Chennai, Hyderabad and Gurgaon. www.infinite.com
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology Digital Service Cloud and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi — with its proven global expertise delivery model, intelligent customer insight systems, 60-second telephone response times, easy-to-use self-help tools and automated PC optimization services ¬offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.
For further information, please contact:
|Media – Infinite |
Anjali Awasthi, Corporate Communications,
Infinite Computer Solutions Limited,Email : firstname.lastname@example.org
Manish T, Adfactors PR (+91 97422 72208)
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements due to risks or uncertainties associated with our expectations with respect to, but not limited to, our ability to successfully implement our strategy and our growth and expansion plans, technological changes, our exposure to market risks, general economic and political conditions in India which have an impact on our business activities or investments, changes in the laws and regulations that apply to the Indian IT services industry, including with respect to tax incentives and export benefits, adverse changes in foreign laws, including those relating to outsourcing and immigration, increasing competition in and the conditions of the Indian and global IT services industry, the prices we are able to obtain for our services, wage levels in India for IT professionals, the loss of significant customers the monetary and interest policies of India, inflation, deflation, unanticipated turbulence in interest rates, foreign exchange rates, equity prices or other rates or prices, the performance of the financial markets in India and globally, changes in domestic and foreign laws, regulations and taxes and changes in competition in the information technology/telecommunication industries. Additional risks that could affect our future operating results are more fully described in our Red herring filing. The company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company.