iYogi, the largest independent remote tech support company for consumers, today announced the company’s plans to set up a new delivery center in the Philippines and expand its total base of Global Tech Experts to 10,000 by the end of this year. iYogi’s unique platform-as-a-service model allows for unprecedented growth to address strong consumer demand for its tech support services. In the last calendar year, iYogi grew its revenues, number of Global Tech Experts and subscribers by more than 300 percent.
The company’s Digital Service Cloud global delivery platform has unmatched flexibility to recruit and train top talent from multiple global geographies, allowing iYogi’s Global Tech Support team to grow from 1,250 experts in December of 2009 to 5,500 in December of 2010. The company expects to nearly double that number by the end of the year to 10,000 technicians, with more than 1,000 new personnel in its planned Philippines facility.
iYogi’s customer base has exploded from just over 100,000 consumers at the end of 2009 to nearly 400,000 at the beginning of this year. And the company continued to attract top-tier technology and investment partners in 2010, capped off by a new $30 million funding round led by high-profile Sequoia Partners in December.
“We are challenging traditional delivery of online technical support with a solution that is much more convenient, cost-effective and scalable than existing offerings available in the market,” said Uday Challu, CEO of iYogi. “Our solid growth over the last year and the strong endorsement from customers, partners and investors is a testament to the tremendous market opportunity we face.”
iYogi expects to expand its global customer reach in its fiscal year 2011 to include areas in Europe, the Middle East and India in addition to its current base in the United States, the UK, Australia and Canada. Digital Service Cloud will also expand its on-demand technical support model to new platforms, including mobile devices such as the Android platform.
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology Digital Service Cloud and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi — with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net.