iYogi, the leading global provider of on-demand remote tech support services, today announced they are expanding their current service offering to include on-site services delivered by certified local technology support engineers On-site support will be available across the continental United States for a broad range of technologies including home networking and consumer electronics, including tablets, gaming systems and media center components. The local on-site services delivered are in addition to the expanding suite of remote services that the company already offers to customers across the globe.
iYogi’s on-site tech support services are competitively priced and offer a fast turnaround through the deployment of certified local experts. To ensure customers’ safety and security, stringent background checks are carried out by iYogi on each Tech Support Engineer before they are authorized for assignments. On-site services will initially be delivered by the 1,000 local Tech Support Engineers leveraging the Digital Service Cloud technology platform and will be supported by iYogi’s base of 5,000 remote tech experts. With the addition of these services, iYogi’s innovative global platform delivers seamless integrated support across multiple platforms and common customer pain points.
“Rapid adoption of technology is driving the need for tech support across a range of connected devices, delivered through a variety of services,” said Uday Challu, CEO and co-founder, iYogi. “Our strategy is to provide consumers the option of benefiting from an integrated service offering that combines the capabilities of local Tech Support Engineers with a global platform that is capable of supporting millions of service requests. Through this approach we intend to deliver the best on-ground support powered by our platform that gives ready access to expertise and technologies for standardizing quality of tech support for meeting the highest benchmarks in the industry.”
iYogi recently launched its Business NonStop program to fulfill a need in on-site tech support services area. iYogi is building on their trusted remote support network to enable local Tech Support Engineers to grow their customer base across the United States by connecting them with those in need of local tech support, while at the same time providing customers with quality support resources at their fingertips.
iYogi is a global on-demand services company that provides comprehensive tech support for consumers and small businesses in United States, United Kingdom, Canada, Australia and GCC states. iYogi’s proven global delivery model, including proprietary Digital Service Cloud technology and highly qualified technicians, is designed to manage the increasing dependency on complex technology for consumers and small businesses. Major resellers and technology companies are turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.com.
Matt Farrell (USA)
Indira Das (INDIA)