With reports indicating strong growth in computer sales this holiday season and into 2010, iYogi, the fastest growing on-demand tech services company, anticipates a surge of setup and support calls from thousands of new PC and laptop owners after the holidays. As they move to new PCs, users that rely on iYogi have access to an on-demand team of Global Tech Experts whose comprehensive setup and support services ensure a smooth, post-holiday transition.
Compared to the 2008 holiday season, consumers are buying more electronics gifts, with sales steadily increasing 4.4% according to MasterCard Advisors. At the same time, research firm IDC predicts global PC sales will continue to grow 10.3% in 2010, suggesting that even more people will be migrating to a new PC after the holidays. iYogi services give these computer users the assurance of technical expertise and assistance for over 100 software programs, hardware, networking and peripheral devices for an annual subscription of $169.99.
"After every holiday season, we talk to a lot of consumers who have general installation or compatibility issues as they set up their new computers," said Vishal Dhar, co-founder and president marketing of iYogi. "Our team of Global Tech Experts saves these new computer owners lots of time and frustration by taking a personal approach to resolving those technical issues. We connect in under a minute and help customers customize their new systems, hook up devices, and guide them as they adjust to the usability and new capabilities of their computers."
iYogi services include software installation, setup of peripherals, email configuration, security installation, and troubleshooting for a variety of operating systems, including the new Windows 7. Nearly half of PC users think that upgrading to Windows 7 may require a call to tech support, according to a recent iYogi poll.
“PC setup issues can sometimes take the excitement out of getting a new computer,” said Dhar. “Whether a first-time user or upgrading to a new machine, installing software, configuring peripherals, setting up email, deleting pre-packaged junkware, and transferring files from the old computer can be overwhelming. With the highest resolution rates in the industry, our Global Tech Experts help ease this transition process with personal care and attention.”
iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology Digital Service Cloud and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi — with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net.
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