New Delhi, India, December 20, 2013 – iYogi’s SaaS product for contact centre workforces, Digital Service Cloud has been recognized as one of the ‘most innovative’ in the product and technology categories at the ‘Innovative 100’ Awards hosted by Inc. India in New Delhi today. The ‘Innovative 100’ is a unique initiative aimed at identifying and recognizing mid-sized companies in India which have deployed smart and innovative means for solving complex business problems.
“Our aim with the Digital Service Cloud was to convert our knowledge and experiences into a replicable technology platform to automate the customer service and support process,” said Vishal Dhar, co-founder and President Marketing, iYogi. Digital Service Cloud has found many takers across the globe and it is helping companies improve customer service, expand their business, and create revenues through support services, which is a US$ 100 billion market opportunity globally.”
Inc. India received a total of 368 nominations, and the top 100 companies were selected following a four-month long evaluation process, including a review by an expert jury comprising investors, corporate professionals and serial entrepreneurs.
“Our intent is to recognize mid-sized companies that are looking at a fresh approach to solving business challenges and iYogi’s Digital Service Cloud is a great example of a breakthrough product that is helping the company break barriers of market access,” said Anuradha Das Mathur, Publisher, Inc. India. “Moreover, by using the SaaS model to create the Digital Service Cloud, iYogi has demonstrated an innovative approach to service delivery and customer experience management.”
The Innovative 100 Awards had ten categories across different business functions and each award was judged on four parameters of uniqueness of idea, reliability, scalability, and tangible business impact. The Technology category awarded companies for using innovative approaches in designing, deploying or implementing business imperative technologies. The Product category recognized breakthrough products that have redefined markets, and/or created new ones by improving usability, access and value, and deploying cutting edge design and R&D.
iYogi is a global on-demand software and services company that provides software and comprehensive tech support for consumers and small businesses in the United States, United Kingdom, Canada, Australia, the GCC states and India. iYogi’s proven global delivery model, including the proprietary Digital Service Cloud and highly qualified technicians, is designed to manage the increasing dependency on complex technology for consumers and businesses. Major resellers and technology companies are turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new value added offering to customers. For more information on iYogi, visit www.iyogi.com.
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