iYogi, the on-demand direct to consumer remote tech support company has been apprasied on SEI CMMI Maturity level 2 through the Software Engineering Institute or SEI-recognized SCAMPI assessment process.This is one of the few instances of the software department of a company whose core business is not software services making this quality benchmark.
The CMMI Process Model Framework, called CMMI for Development, Version 1.2, is an international standard and benchmark set up by the US-based SEI for establishing the standards for software engineering quality. Capability Maturity Model Integration (CMMI) is a process improvement program that consists of best practices that address development and maintenance activities that cover the product/service lifecycle from conception through delivery and maintenance.
iYogi’s proprietary platform Digital Service Cloud is a comprehensive tech support platform that covers support on hundreds of devices and software applications under one umbrella. Digital Service Cloud enables shared service model and automating several tech support processes to decrease resolution time and increasing customer satisfaction iYogi offers its support as a subscription services that is competitively priced for the end-consumer.
“We are excited about being appraisedat SEI CMMI Level 2,” said Inder Mohan Singh, Vice President, Technology at iYogi. “We are continually striving to better define and streamline our IT processes. Since our inception, we have been investing in our processes and technology. This certification is another milestone as we continue to grow as a world-class company strivingto become the global tech support provider of choice. We are now working towards a Level 3 appraisal.”
KPMG, an authorized SEI Transition Partner, was retained by iYogi and appraised iYogi on the basis of best-practices for software quality and reliability, project management, measurement systems, and risk mitigation strategies as laid out in the SEI CMMI Process Model Framework.
iYogi joined got appraised on the CMMI L2 in September 2011.The CMMI Model implementation is a rigorous process requiring high degree of corporate commitment. To earn the rating, companies must have established well-defined, repeatable and effective standards for project management, hardware and software engineering systems integration and quality assurance, while maintaining a focus on continual process improvement.
(Note: Capability Maturity Model and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.)
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary Digital Service Cloud technology and highly qualified technicians, is designed to eliminate computer-related stress and keep digitally dependent consumers and small businesses protected and productive. iYogi — with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services. Major resellers and technology companies are turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit:http://www.iyogi.com.