iYogi, the on-demand tech services company with a unique global delivery model, announced today that an encouraging 36 percent of consumers expect to upgrade to Windows 7 on their existing PC. However, 68 percent are not entirely comfortable that they will be able to easily move their favorite applications over to the new Windows 7 platform. And nearly half (43 percent) expect to need more tech support help in order to move their favorite applications over to the Windows 7 environment.
These facts are among the results of a poll of more than 500 consumers regarding adoption and application plans and predictions around the upcoming launch of the new Microsoft Windows 7 operating system.
Upgrade plans look healthy, with 28 percent expecting to move to Windows 7 this year alone. When asked what one word describes how they feel about the upcoming launch, 31 percent said “excited”.
“We are very encouraged by the growing anticipation of the Windows 7 operating system, and from what we’ve seen it represents a significant improvement in the user interface and manageability for users,” said Vishal Dhar, President of Marketing & Co-founder of iYogi. “However, our surveys show that more than 40 percent — potentially tens of millions of people – will require additional computer support assistance of some kind this year.”
Additional survey findings reveal:
- 61 percent think they will upgrade to Windows 7 at some point
- 48 percent will make the move by the end of 2010
- 35 percent think that difficulties porting their favorite applications over to Windows 7 will discourage them from moving to the new operating system
- More current Windows Vista users (35 percent) are excited about the upcoming Windows launch than Windows XP users (29 percent)
iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support. iYogi is building a comprehensive website that would be a ready-reference for anyone migrating to Windows 7 and provides step-by-step guide to application migration.
For more information on Windows 7 and iYogi, visit http://windows7.iyogi.net.
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology Digital Service Cloud and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi — with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net.
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