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Techserve and iYogi?tie-up for tech support

Jan 25th, 2012
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This is the first time such a service is being offered in this region and will be made available to homes and businesses that require quick and efficient resolution across a comprehensive range of technologies and brands. Roll out of the remote support service will begin with the UAE and will be offered to other GCC states by the second quarter of this year.

“We have 1.2 million subscribers globally and looking for 80,000 subscribers in the UAE this year,” iYogi president for marketing Vishal Dhar told Khaleej Times at a Press launch.

The company has seven technical support centres in India, he said, adding: “We plan to launch Arabic service centre that will be based here [Dubai].”

iYogi is a global on-demand services company that provides personalised computer support for consumers and small businesses in US, UK, Canada and Australia. The Al-Futtaim group company presently services best-in-class brands including Panasonic, Toshiba, Sanyo, Nokia, Bose, Sony Vaio, Aftron, Control4. The alliance will strengthen this unique service capability by adding iYogi’s online tech support driven by its proprietary technology platform called iMantra.

Vishesh Bhatia, Group Director, Electronics, Engineering & Technologies, Al-Futtaim Group said: “.... This alliance has come to fruition because now great tech support is just a phone call away. It is revolutionary in that this service has never been offered in the UAE or in the region on this scale and will benchmark the way these services are delivered.”

“As technology increasingly becomes an integral part of the home and office, technical support requirements are becoming more complex and sophisticated. Technology improvements allow support services to be easily provided remotely at more cost effective rates and this is where this new service will step in. The UAE consumer electronics market stands at $2.4 billion in sales,” he said.

Uday Challu, CEO & Co-Founder of iYogi said: “Techserve’s established footprint in this part of the world provides the foundation to grow into the market leader for remote tech support in the UAE and the region.

Customers and businesses in this region are rapidly adopting newer technologies, which makes the region a critical part of our global roll-out for remote tech support services,” he said.