As a part of iYogi support, businesses get comprehensive support for setup and installation of registered devices, software installation and customization, peripheral installation with updated drivers, etc. Some of the features included as a part of the Setup & Install Support cover, include:
A large percentage of any user’s needs revolves around fixing reactive issues, and even before that, identifying the root cause of the problem so as to avoid its occurrence in future. iYogi offers a comprehensive coverage for any Diagnostic & Repair related issues with this support plan, that includes:
A catalyst to effective and successful functioning of a business depends on how actively changes and events are being monitored and respectively managed for the best. iYogi support plans offer continuous monitoring and management solution enabling users with:
At a more granular level, following are the capabilities included under Monitoring and Management features.
A number of “User Tools” provided as a part of the support plan, enable a user with unlimited access to the premium self-help options that help upkeep a system’s Security and Performance factors.
Given below is a brief of the different components that are offered via different tools:
iYogi also offers every individual (whether an End-user or an Administrator of the business) access to Self-Administration Support Portal. The portal can be utilized for multiple things, depending upon the role of the user as briefed below.
Take away your headache of individually managing the different applications for the business or having to maintain multiple admin owners for each. iYogi offers managed support of cloud based applications, which includes user management, access rights management, configuration related changes and first level of troubleshooting.
The pool of applications covered under this portfolio include:
In-Premise App Management is a practice that ensures effective maintenance and upkeep of all internal business related application suites.
It basically covers the following activities related to App Management:
Along with iYogi support coverage for Setup & Install or Diagnostic & Repair services, iYogi also offers a basic level of assistance with new user onboarding. It includes offering on-demand training and solutions to users’ queries on basic usability of the system – whether related to native applications or overall maintenance measures.
Some of the scenarios considered under this are:
Most of the scenarios in a support environment can be and are rectified using Remote Access or via Voice Troubleshooting, however, there still remain a number of options where an Onsite Support method is preferred above all, and especially in situations where hardware related troubleshooting / support is needed.
Additional Services (at extra cost)*
A considerable amount of effort for maintaining a business requires addressing hardware related issues – which might end up in an actual in-store repair/replacement solution. iYogi offers bridging the gap with some issues, where on-demand services can be utilized at an additional cost of the hardware and a technician onsite visit.
The services offered with Hardware Repair support include (not limited to):
Over and above the Desktop level support offered as a part of the plan, one can also obtain advanced level services for coverage of Server machines and Network devices.
* Contact your Sales Representative for charges of Additional Services
Driven by the dramatically changing technology needs of small and medium businesses, iYogi has built its
service portfolio through an understanding of the unique dynamics across its base of thousands of business customers.
iYogi technicians are committed to quickly deliver quality IT services. By constantly monitoring and resolving network performance issues, the technicians ensure maximum uptime so that you can grow your business nonstop.
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