Engage with customers at their point of need. Interact with customers through the medium of their choice. Whether it is a phone call, chat session, email, or social media, Digital Service Cloud enables you to communicate with customers at the point of interaction.
Intelligent call routing maps a customer with an appropriate resource to deliver on service requests with minimal wait time.
Listen, analyze and respond
to customers when they reach out for help, on social platforms or places that are not directly under your control.
Integrate with leading labor crowdsourcing platforms to provide support On-Site through a field force that is ready to deploy through the Digital Service Cloud.