Business Intelligence features in Digital Service Cloud can help gain access to a wide variety of reports – both with Real-time as well as historical data. This data can further be filtered via many different parameters, such as site, team, department, user role, product details.
Digital Service Cloud allows you to manage your contact center resources to achieve the highest levels of productivity. Through out of the box reports, managers can monitor Voice / non-voice queue and technician status, access service level reports, broken down by intervals. The reports are flexible enough to allow, team or site wise segmentation of information.