As per a report by Forrester, consumers are increasingly looking for avenues for self-support before they reach out for assistance. Vendors that introduced online self-help options for customers have experienced up to 6% reduction in support call volume.
Leverage Digital Service Cloud’s self-help portals, which can be white-labeled and customized, to deliver an optimal tech support experience through DIY solutions, videos, guided tours of products, and a ticket management system. This allows you to deflect a part of your support volume while empowering your customers with tools they need to help themselves.
The knowledge base of Digital Service Cloud is built on the experience of successfully resolving 10+ million service requests. Empower your customers with a constantly evolving 83,000+ strong KB and 10,000+ video self-help solutions. This content is continuously updated, with an average addition of 300 new video solutions each month.
Through a single dashboard, users can get details about their computers, connected digital devices, and other networking components. This enables customers to better manage their device inventory.
Digital Service Cloud makes it easy for customers to track their service requests. By accessing their account online, they can know the expected time of resolution and the latest status of tickets raised by them.