Listen, analyze and engage with your customers on social media platforms. Take control of conversations customers are having about you or with you by streaming these conversations to your case queue, where you can respond through your traditional channels. Deliver a collaborative tech support experience to your customers through the TechGenie app which customers can use to get assistance from friends or connect with one of your reps if needed.
Digital Service Cloud extends the superior frictionless tech support experience to social platforms through the TechGenie app. This one of a kind tech support platform extends its capabilities to social media platforms for collaborative support.
Online Reputation Management – Track & Manage Customer Mentions: Digital Service Cloud tracks online brand presence and raises alerts when your brand is mentioned in specific contexts and initiates automated actions when required.