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iYogi launches Digital Service Cloud to enhance Service Innovation

Jun 25th, 2013
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Global provider of software and technical support services, iYogi has announced the launch of its services in India after making a big mark in the West. It has introduced a  number of devices in India to offer one-stop on-demand service support for a wide range of technology products including smartphones, tablets, laptops, traditional desktops, personal music players, printers, scanners, smart TVs among others for consumer households and SMBs.  

iYogi has also revealed that it has more than 2.5 million users and has serviced more than 13 million technical support incidents in the last six years. The company has also offered the Digital Service Cloud (DSC) as a hosted solution to drive service innovation through support automation and customer experience management.

With DSC, telecom companies, OEM’s, technology retailers and BPO companies can address new opportunities and generate revenue, while enhancing customer experience and reducing costs. 

By offering its cloud-based application, DSC helps these companies to accurately predict customer requirements using integrated customer mapping and predictive analytic tools.

According to iYogi, DSC has a proven capability to increase customer lifetime and value, and can generate operating income between USD15 and USD20 for every customer interaction. 
Since Digital Service Cloud is a SaaS solution, the organizations will be able to integrate it with its existing contact centre infrastructure. It can also help companies to transform the customer support process, and their business.

Via Var India