We have all had our share of gadget pangs. The app that we downloaded on to our new mobile phone refuses to work; software that we loaded on our laptop or desktop computer slows the machine down or completely stalls it; the fancy wall-mounted television does not connect fully with the accompanying
accessories, completely ruining our excitement on the new purchase; the iPod or iPad does not sync properly with iTunes...and so on and so forth. While in the office, the IT staff is around to resolve our IT-related problems, back home even a minor glitch such as the paper getting struck in the printer can drive one crazy. In a nutshell, the superior digital experience we were anticipating quickly transforms into a nightmare. Imagine the plight of a cash-strapped small and medium business (SMB) that seeks to leverage technology to further its business and ends up in a digital mess, on account of computing and communications devices going awry!
A glimmer of hope appears to be round the corner, courtesy a six year-old tech support firm called iYogi. This Gurgaon-based firm was launched by Uday Challu and Vishal Dhar to create a one-stop solution for consumers and small and medium businesses looking for seamless
support to answer all their digital problems, across a wide range of computing and communications devices and software. Initially supporting 32 software applications, iYogi now provides support for over 500 software applications, hardware devices and peripherals.