iYogi, a provider of software and technical support services, has launched a cloud based solution, called Digital Services Cloud (DSC).
It is a hosted, scalable, multi-geography, multi-lingual, multi-currency solution for contact centres. The platform is powered by the most comprehensive knowledge base and library of automated resolutions that can be applied for multiple operating systems, over 500 software applications, 35 hardware device types and over 15 peripherals.
With iYogi's DSC, telecom companies, OEM's, technology retailers and BPO companies can address new opportunities and generate revenue, while enhancing customer experience and reducing costs, says a release.
"Digital Service Cloud has a proven capability to increase customer lifetime and value, and can generate operating income between $15 and $20 for every customer interaction. By using Digital Service Cloud telcos, technology retailers, OEMs and global service providers or BPO companies can not only use support as a channel for new revenues, but also expand their business by adding tech support services, the market for which is estimated at $100 billion globally and at least Rs 20,000 crore in India." said Uday Challu, CEO and co-founder of iYogi.